Annual Impact Report
Our annual report shows how we have been responsive to needs and changes to how we serve and support our customers and each other. You can view previous years' reports at the bottom of this page
Value for Money
Our annual statement shows our journey to achieve value for money. This report also includes information on directors’ remuneration and management costs.
Financial Statement
Our annual accounts provide a financial review of our activities and outcomes over the past year during an increasingly challenging environment. You can view previous years' statements at the bottom of this page.
Tenant Satisfaction Measures
The Tenant Satisfaction Measures and surveys were introduced by the Regulator of Social Housing (RSH) to assess how well social housing landlords in England are providing good quality homes and services. You can view these documents on our Tenant Satisfaction Measures page.
ED&I
Our Equality, Diversity & Inclusion strategy shows our commitment and responsibility to combat all forms of prejudice at BCHA. In 2025 we will be updating this to our Inclusion, Equity & Belonging approach.
Compensation for Service Users
BCHA aims to deliver services to stated standards, where we do not meet these standards BCHA will consider paying compensation to customers.
Gender Pay Gap Report
Our Gender Pay Gap Report shows that our disparity is below the national average and we are committed to creating greater equality for all genders. You can view previous years' reports at the bottom of this page.
Complaints Self Assessment
As a Landlord, BCHA are required to complete a self-assessment as part of the annual complaint's performance and service. You can find BCHA's self-assessment here.
Board Response to Complaints Self Assessment
BCHA provide a board response to the annual Complaint Self Assessment. You can read this here.
Complaints Improvement Report
Here you can read a report on how BCHA has handled complaints throughout the year. Click below to see the report.
Previous Reports
Impact Reports
Impact Report 2023-2024
Impact Report 2022-2023
Impact Report 2021-2022
Impact Report 2020-2021
Impact Report 2019-2020
Our Partners
