Your feedback is vital to helping us improve the services we offer and make a real difference in the lives of our customers. We believe that your experiences, thoughts and suggestions are the key to shaping a better future for everyone we serve.
Listening, Engaging & Improving
At BCHA we reguarly meet with customers to involve them in improving our services. Here are some recent examples from our repairs reference panel. This allows us to review and improve your journey with BCHA and ensure an efficient experience for all of our customers.
Give Feedback Online
Share your thoughts and experience online to help inform our services and care. This takes a few minutes and can be as detailed and varied as you want.
Join a Customer Engagement Meeting
Join one of our regular Customer Engagement meetings with other customers and members of staff to share your feedback in an open forum setting
Make a Complaint
If you’d like to share negative feedback in the form of a complaint, then you can do so using this easy-to-use complaints form.
Give a Compliment
Want to give thanks to a service, or someone who has supported you? Our Compliments form makes it easy to share your appreciation.
We also offer paper forms for making a compliment or complaint. For more details, please read our full Compliments & Complaints Policy and our Raising Serious Concerns Policy. If you have a Safeguarding concern, please find and complete our Safeguarding Form here.
Customer News
Tenant, Nick, advocates for transformation on national stage
14 May 2025
Valued co-production assistant and tenant is influencing positive change for housing services.
Chris Shaw, Customer Engagement Manager
6 May 2025
Chris Shaw joined BCHA in 2022 as Customer Engagement Manager, becoming the ‘go-to’ face for customer needs, queries, and feedback.
Gemma's Story: How BCHA's Plymouth Families Team Saved Her Life
1 May 2025
After leaving a decade long abusive relationship that left Gemma* feeling suicidal, the Families Team stepped in to offer her support and allow her to live life safely and independently
BCHA Customers Co-designing and Presenting Funding Application
23 April 2025
BCHA is constantly looking for opportunities to test or expand new customer led initiatives. John invited us in for a cuppa to support a new funding opportunity.
Our Partners
