At BCHA, your feedback is vital to helping us improve the services we offer and make a real difference in the lives of our customers. We believe that your experiences, thoughts, and suggestions are the key to shaping a better future for everyone we serve.
There are several ways to provide your feedback with us, which you can find below.
If you have a Safeguarding concern however, please complete our Safeguarding Form here.
Give Feedback Online
Share your thoughts and experience online to help inform our services and care. This takes a few minutes and can be as detailed and varied as you want.
Join a Customer Engagement Meeting
Join one of our regular Customer Engagement meetings with other customers and members of staff to share your feedback in an open forum setting
Make a Complaint
If you’d like to share negative feedback in the form of a complaint, then you can do so using this easy-to-use complaints form.
Give a Compliment
Want to give thanks to a service, or someone who has supported you? Our Compliments form makes it easy to share your appreciation.
We also offer paper forms for making a compliment or complaint. For more details, please read our full Compliments & Complaints Policy and our Raising Serious Concerns Policy.
Contact Us
Contact our Customer Services
Call: 01202 410 500 (Mon-Fri, 9am-5pm)
Email: customerservices@bcha.org.uk or complaints@bcha.org.uk orcompliments@bcha.org.uk
Customer News
BCHA Customers Co-designing and Presenting Funding Application
23 April 2025
BCHA is constantly looking for opportunities to test or expand new customer led initiatives. John invited us in for a cuppa to support a new funding opportunity.
BCHA completes first home upgrade to improve EPC for customer
2 January 2025
BCHA are pleased to announce the first retrofit upgrade has been completed thanks to the Government ECO4 grant, having a great impact on both our residents' energy bills and on the environment.
Tenant Talk Winter 2024
31 December 2024
In this edition of Tenant Talk Magazine you can read all about our new Access Wellbeing Boscombe hub for walk-in mental health support, our Flavour of Liberty recipe book celebrating freedom from slavery that's now available on Amazon and Exeter's urban bike project that's recently been launched, plus lots more!
Man who slept in abandoned shed finds a home thanks to BCHA
2 July 2024
Brian, who lost his home and spent months sleeping in a dilapidated shed, has found his ‘forever’ home thanks to BCHA.
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